Privacy Policy | Volts Energy & Renovations

Privacy Policy

Last updated: 20 August 2026

Volts Energy & Renovations ("Volts Energy & Renovations", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit https://voltsenergyrenovations.com/ or contact us about our electrical, renovation and refurbishment services.

Important: This policy is written for a business operating in London and the wider UK and is intended to reflect the UK GDPR and the Data Protection Act 2018. It is a website privacy notice and should be reviewed against your actual business structure, suppliers, cookies, analytics and marketing arrangements before publication.

1. Who We Are

Volts Energy & Renovations provides domestic electrical work, electrical repairs and upgrades, emergency enquiries, renovation and home refurbishment support in London and the surrounding area.

Website: voltsenergyrenovations.com
Telephone: +44 7494 509001

If you need to contact us about privacy or your personal data, please use the contact details provided on our website.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

  • Your name;
  • Telephone number;
  • Email address;
  • Property address, postcode, borough or general location;
  • Details of your electrical, renovation or refurbishment enquiry;
  • Photographs, documents or other information you voluntarily send to us, including through WhatsApp;
  • Information contained in correspondence between you and us;
  • Technical information such as IP address, browser type, device information and pages visited, where collected by our website, hosting provider or analytics/cookie technologies.

3. How We Collect Your Information

We may collect personal data when you:

  • Visit our website;
  • Complete or submit a contact or enquiry form;
  • Call us;
  • Contact us through WhatsApp;
  • Email us;
  • Request a quotation or discuss electrical or renovation work;
  • Otherwise communicate with us about our services.

4. How We Use Your Personal Data

We may use your information to:

  • Respond to enquiries and requests;
  • Discuss, scope and quote for electrical or renovation work;
  • Arrange appointments, site visits and access;
  • Provide and manage our services;
  • Communicate with you about an existing or potential project;
  • Maintain business and service records;
  • Improve the website and user experience;
  • Protect our website, systems, business and customers against fraud, misuse or security incidents;
  • Comply with legal and regulatory obligations;
  • Establish, exercise or defend legal claims where necessary.

5. Lawful Bases for Processing

Under UK data protection law, we will rely on one or more lawful bases depending on the circumstances. These may include:

  • Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you;
  • Legitimate interests: where processing is reasonably necessary for running and protecting our business, responding to enquiries and improving our services, provided those interests are not overridden by your rights;
  • Legal obligation: where we need to process information to comply with a legal requirement;
  • Consent: where the law requires consent, such as for certain optional cookies or direct marketing activities.

6. WhatsApp and Third-Party Services

Our website provides WhatsApp as a convenient way to begin an enquiry. If you choose to contact us through WhatsApp, information you provide will also be processed by WhatsApp/Meta in accordance with their own terms and privacy practices.

We may also use third-party providers for website hosting, domain services, communications, analytics, security, email, scheduling, payment processing or other business functions. Where these providers process personal data on our behalf, we expect appropriate contractual and security safeguards to be in place.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies. These may be necessary for the operation, security and functionality of the website, or may be used for analytics and other optional purposes.

Where applicable, non-essential cookies will only be used in accordance with applicable UK privacy and cookie requirements and, where required, after obtaining your consent.

You can also manage cookies through your browser settings. Disabling some cookies may affect website functionality.

8. Sharing Your Personal Data

We do not sell your personal data. We may share information where reasonably necessary with:

  • Service providers and contractors supporting our business;
  • Website, hosting, communications and IT providers;
  • Professional advisers, insurers or legal representatives where appropriate;
  • Government bodies, regulators, law enforcement or other authorities where we are legally required or permitted to do so;
  • Other parties where you have asked us to share information or where you have otherwise given permission.

9. International Transfers

Some third-party providers we use may process personal data outside the United Kingdom. Where personal data is transferred outside the UK, we will take steps required by applicable data protection law to ensure an appropriate level of protection, such as using an adequacy decision or appropriate contractual safeguards where required.

10. How Long We Keep Your Data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business records, comply with legal and accounting obligations, resolve disputes and enforce agreements.

Retention periods may vary depending on the type of information and the circumstances.

11. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. However, no website, online service or method of transmission can be guaranteed to be completely secure.

12. Your Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal data we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal data in certain circumstances;
  • Request restriction of processing in certain circumstances;
  • Object to certain processing, including processing based on legitimate interests;
  • Request data portability where the applicable legal conditions are met;
  • Withdraw consent where processing is based on consent.

These rights are subject to legal exceptions and conditions. We may need to verify your identity before responding to a request.

13. Direct Marketing

We will only send direct marketing communications where permitted by applicable law. Where consent is required, we will ask for it. You can ask us to stop sending marketing communications at any time.

14. Children's Privacy

Our website and services are intended for adults and property owners, occupiers and other people making legitimate service enquiries. We do not knowingly collect personal data from children for marketing purposes.

15. Links to Other Websites

Our website may contain links or integrations to third-party services, including communication platforms. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices. The latest version will be published on this page with the updated date shown at the top.

17. Complaints

If you have concerns about how we handle your personal data, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal data has been handled unlawfully.

18. Contact Us

If you have a privacy question, want to exercise a data protection right, or need further information about how we process your personal data, please contact Volts Energy & Renovations using the contact details published on our website:

Website: https://voltsenergyrenovations.com/
Telephone: +44 7494 509001

This Privacy Policy should be kept consistent with the actual cookies, forms, analytics, WhatsApp setup, hosting providers and other third-party services used by the website.