Terms & Conditions
Last updated: 20 August 2026
These Terms & Conditions ("Terms") govern your use of the website https://voltsenergyrenovations.com/ and the provision of services by Volts Energy & Renovations ("Volts Energy & Renovations", "we", "us" or "our").
1. About Us
Volts Energy & Renovations provides electrical, renovation and refurbishment services in London and surrounding areas.
Website: voltsenergyrenovations.com
Telephone: +44 7494 509001
2. Use of This Website
You may use this website for lawful purposes only. You must not:
- Use the website for fraudulent, unlawful or harmful purposes;
- Attempt to gain unauthorised access to the website, server or related systems;
- Introduce malicious software, code or other harmful material;
- Copy, reproduce, modify or commercially exploit website content without permission;
- Interfere with the operation, security or availability of the website.
3. Website Information and Enquiries
The information on this website is provided for general information and to help potential customers understand our services. Website content does not, by itself, constitute an offer to carry out work or a binding contract.
Submitting an enquiry through the website, telephone, email or WhatsApp does not guarantee that we will accept the work or provide a quotation.
4. Quotations and Estimates
Where we provide a quotation or estimate, the quotation will be based on the information reasonably available to us at the time.
A quotation may be subject to a site inspection, further investigation or confirmation of the condition of existing electrical installations, structures, materials or other relevant circumstances.
Unless expressly stated otherwise in writing, a quotation does not include additional work, materials or remedial work that could not reasonably have been identified when the quotation was prepared.
5. Acceptance of Work
A project will only be accepted by us when the relevant quotation, scope of works or service agreement has been accepted and any required deposit or other agreed payment has been received.
The scope of work, price, programme, payment arrangements and any project-specific terms should be confirmed in writing before work begins.
6. Changes to the Scope of Work
Customers may request changes or additions to the agreed work. Additional work may result in additional charges and changes to the estimated completion time.
Where reasonably practicable, we will confirm material variations and associated costs with the customer before carrying out the additional work.
7. Site Access and Customer Responsibilities
The customer is responsible for providing reasonable access to the property and areas where work is required at the agreed times.
The customer should provide accurate information about the property, known defects, previous works, electrical installations, hazardous materials and any other circumstances that may reasonably affect the work.
We may suspend or reschedule work where safe access is unavailable, conditions are unsafe, required information has not been provided, or circumstances outside our reasonable control prevent the work from proceeding.
8. Electrical Work and Safety
Electrical work will be carried out with reasonable care and skill and in accordance with applicable requirements relevant to the particular work.
Where an existing installation contains defects, unsafe conditions or non-compliant work, additional remedial work may be required before the requested work can safely be completed.
We reserve the right to refuse or stop work where continuing would, in our reasonable professional judgement, create an unacceptable safety risk or require work outside the agreed scope.
9. Materials and Products
Materials and products will normally be selected in accordance with the agreed specification or quotation. Where an agreed product becomes unavailable, we may propose a reasonably comparable alternative, subject to the customer's approval where appropriate.
Customer-supplied materials may be used only where agreed in advance. We may decline to install materials that appear unsuitable, defective, unsafe or incompatible with the intended installation.
10. Prices and Payment
Prices and payment terms will be stated in the relevant quotation, invoice or project agreement.
Unless otherwise agreed in writing, invoices are payable by the due date stated on the invoice.
We reserve the right to suspend further work where an undisputed payment remains overdue, subject to applicable law and any project-specific agreement.
11. Deposits and Advance Payments
Where a deposit or advance payment is required, the amount and payment terms will be communicated before the customer is asked to make payment.
Any refund, cancellation or treatment of an advance payment will be handled in accordance with the applicable contract and UK consumer law.
12. Cancellation and Consumer Rights
If you are a consumer, you may have statutory rights under UK consumer protection legislation, including rights relating to services, unfair contract terms and, in certain circumstances, cancellation of contracts entered into at a distance or away from business premises.
Nothing in these Terms is intended to exclude or restrict any legal right that cannot lawfully be excluded or restricted.
Where a statutory cancellation period applies, you may request that work begins during that period. Depending on the circumstances and applicable law, you may be required to pay for services properly supplied before cancellation.
13. Delays and Events Outside Our Control
We will make reasonable efforts to complete work within agreed or estimated timescales. However, dates may change because of circumstances outside our reasonable control, including delays in materials, supplier issues, severe weather, hidden defects, access problems, utility issues, regulatory requirements, emergencies, strikes or other unforeseen events.
Where such circumstances occur, we will communicate material delays as reasonably practicable.
14. Workmanship and Defects
We aim to provide services with reasonable care and skill. If you believe that work has not been carried out in accordance with the agreed scope or applicable legal requirements, you should notify us promptly and provide reasonable details of the issue.
Where appropriate, we will investigate reported defects and, where we are responsible, take reasonable steps to remedy the issue in accordance with the applicable contract and statutory rights.
15. Third-Party Contractors
Where appropriate, we may use suitably qualified subcontractors or specialist contractors to assist with a project. We remain responsible for services we have agreed to provide, subject to the terms of the relevant contract and applicable law.
16. Property, Access and Existing Conditions
Renovation and electrical work can uncover hidden conditions that were not reasonably visible before work began. These may include concealed wiring, damaged structures, moisture, defective previous work, asbestos-containing materials or other unexpected conditions.
Where an unexpected condition materially affects safety, scope, cost or timing, we may pause the affected work and discuss the available options with the customer.
17. Asbestos and Hazardous Materials
We do not knowingly disturb asbestos or other hazardous materials unless the relevant work has been specifically assessed and arranged in accordance with applicable requirements.
If suspected hazardous materials are identified, work may be stopped in the affected area until appropriate professional assessment and, where necessary, specialist removal or treatment has been arranged.
18. Website Content and Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, graphics, images, layout and other materials, belongs to Volts Energy & Renovations or is used with permission.
You may view and use the website for personal and legitimate business enquiry purposes. You must not reproduce, distribute, modify or commercially exploit website content without our prior written permission, except where permitted by law.
19. Third-Party Links and Services
The website may contain links or integrations to third-party websites and services, including communication platforms. These services are operated by third parties and may be subject to their own terms and privacy policies.
We are not responsible for the availability, content, security or practices of third-party websites or services.
20. Website Availability
We aim to keep the website available and accurate, but we do not guarantee that it will always be uninterrupted, error-free, secure or available.
We may modify, suspend or discontinue parts of the website where reasonably necessary for maintenance, security, updates or business reasons.
21. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, our liability in relation to a specific project will be governed by the applicable contract, quotation and mandatory legal protections that apply to the customer.
22. Complaints
If you are unhappy with our services, please contact us as soon as possible with details of your concern. We will consider the issue and aim to resolve legitimate complaints fairly and reasonably.
23. Privacy
Our collection and use of personal data is explained in our Privacy Policy. By using the website, you acknowledge that personal data may be processed in accordance with that policy and applicable UK data protection law.
24. Changes to These Terms
We may update these website Terms from time to time. The latest version will be published on this page with the relevant update date.
Changes to these website Terms will not automatically alter the terms of a project that has already been agreed unless permitted by the relevant contract or required by law.
25. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.
Where applicable, disputes will be subject to the courts of England and Wales, while consumers may also have rights to bring proceedings in another part of the UK where required by applicable law.
26. Contact Us
If you have questions about these Terms or our services, please contact Volts Energy & Renovations using the contact details published on our website:
Website: https://voltsenergyrenovations.com/
Telephone: +44 7494 509001
These website Terms should be read together with any quotation, service agreement or project-specific terms supplied to the customer.